Terms of service
Welcome to Melt. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.
1. General
Throughout the site, the terms “we,” “us,” and “our” refer to Melt. By visiting our website and/or purchasing from us, you engage in our service and agree to these Terms of Service.
We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice.
2. Products & Services
Melt offers body care and wellness products designed for external use only.
We strive to display product descriptions, images, and information as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product colours or packaging.
3. Pricing & Payment
All prices are listed in South African Rand (ZAR) and are subject to change without notice.
Payment must be received in full before orders are processed and shipped.
We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or product availability issues.
4. Shipping & Delivery
Delivery times are estimates and may vary depending on your location and courier services.
Melt is not responsible for delays caused by couriers, weather conditions, public holidays, or circumstances beyond our control.
Ownership and risk of products pass to the customer upon delivery.
5. Returns & Refunds
Due to the personal care nature of our products, we do not accept returns or exchanges for change of mind.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photographs of the issue. Refunds or replacements will be assessed in accordance with applicable consumer protection laws.
6. Product Use
Customers are responsible for reviewing ingredient lists before use.
Discontinue use immediately if irritation occurs. Melt is not liable for adverse reactions resulting from misuse, failure to review ingredients, or use contrary to product instructions.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
7. Intellectual Property
All content on this website, including logos, branding, product names, images, graphics, text, and designs, is the property of Melt and may not be copied, reproduced, distributed, or used without written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Melt shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
9. Privacy
Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.
10. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
11. Contact Information
For questions regarding these Terms of Service, please contact us at:
Melt
Email: meltformula@gmail.com
Website:
By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.